Citizens Property Insurance taps GhostDraft for document management overhaul

Citizens Property Insurance Corporation has chosen GhostDraft to modernize document management and customer communications across Florida. The move is meant to streamline document workflows, improve consistency for policyholders and reduce operating complexity at scale.

Why it matters: - Citizens Property Insurance Corporation serves as Florida’s state-created, not-for-profit insurer of last resort for homeowners and businesses. - Better document management can improve how Citizens communicates with policyholders and handles high-volume operations across a difficult property insurance market. - The shift could also reduce administrative burden and help standardize communications that affect coverage, service and compliance.

What happened: - GhostDraft announced that Citizens Property Insurance Corporation selected GhostDraft as its new document management solution. - The announcement was made July 8, 2026. - Citizens will use GhostDraft for automated document generation, customer correspondence generation, template management and distribution support.

The details: - GhostDraft said the platform will help Citizens streamline the document lifecycle. - The system is intended to deliver clearer and more consistent communications to policyholders. - GhostDraft said the deployment will reduce the operational complexity of managing documents across Florida's property insurance market. - Laurence White, EVP of Sales at GhostDraft, said the company is proud to partner with Citizens and support faster, more accurate and more consistent communications. - GhostDraft said more information about its insurance products is available at more information. - Citizens describes itself as a not-for-profit insurer that provides property insurance to people who are entitled to coverage through the private market but cannot obtain it. - Citizens says it aims to be a steward of premium funds and to model high ethical standards. - GhostDraft says its insurance communications platform has been used by more than 65 insurers over three decades.

Between the lines: - Citizens is a utility-like insurer in Florida, so document accuracy and speed can matter as much as pricing and claims service. - GhostDraft is positioning its platform as an efficiency and consistency tool, not just a back-office software upgrade. - The partnership also fits a broader insurance trend toward automated, omnichannel customer communications.

What's next: - Citizens is expected to begin using GhostDraft to support its document and correspondence workflows. - GhostDraft will likely use the Citizens win as a reference point for other insurers facing similar document-management demands. - The companies did not disclose contract terms, implementation timing or financial details.